Last updated: October 25, 2025
Overview
This Refund Policy applies to services booked with Supun Kumanayaka Photography, Seals Productions, and Baby Seals, as well as products purchased from Seals Clothing through sealsclothing.com.
Services (Photography/Videography)
Booking Deposits
[Placeholder: Specify if deposits are refundable and under what conditions. E.g., Booking deposits paid to secure your date for photography or videography services are generally non-refundable, as they guarantee our availability and prevent us from booking other clients for that time slot.]
Cancellations by Client
[Placeholder: Detail your cancellation refund policy based on notice period. E.g., If you cancel your booking more than X days before the scheduled date, [Specify refund amount, e.g., a partial refund of payments made beyond the deposit may be possible]. Cancellations made less than X days before the date are non-refundable.]
Cancellations by Seals.lk
In the unlikely event that Seals.lk must cancel a booking due to unforeseen circumstances (e.g., illness, emergency), we will make every effort to find a suitable replacement photographer/videographer. If a replacement cannot be found, or if you prefer not to use the replacement, a full refund of all payments made, including the deposit, will be issued.
Rescheduling
[Placeholder: Explain your policy on rescheduling. E.g., We understand plans can change. Requests to reschedule are subject to availability. A rescheduling fee may apply if the request is made less than X days before the original date.]
Satisfaction
We strive to provide high-quality services and products. If you are unsatisfied with the final photographs or videos due to technical errors on our part (e.g., equipment malfunction, corrupted files), please contact us within X days of delivery to discuss potential remedies, which may include re-editing or a partial refund at our discretion. This does not cover dissatisfaction based on subjective aesthetic preferences or circumstances beyond our control (e.g., weather, venue restrictions, client appearance).
Products (Seals Clothing)
Returns Eligibility
[Placeholder: Define conditions for returns/exchanges. E.g., To be eligible for a return or exchange for items purchased from sealsclothing.com, your item must be unused, unworn, unwashed, and in the same condition that you received it, with all original tags attached. Returns must be initiated within X days of receiving your order.]
Non-Returnable Items
[Placeholder: List any items that cannot be returned. E.g., Sale items, gift cards, or custom orders may not be eligible for return or exchange.]
Return Process
[Placeholder: Explain how customers can initiate a return. E.g., To initiate a return, please email us at [clothing-specific email or info@seals.lk] with your order number and reason for return. You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product).]
Refunds (if applicable)
[Placeholder: Explain the refund process. E.g., Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.]
Exchanges (if applicable)
[Placeholder: Explain the exchange process. E.g., We only replace items if they are defective or damaged, or if you need a different size (subject to availability). If you need to exchange it for the same item, send us an email at [email address] and follow the return instructions.]
Contact Us
If you have any questions about our Refund Policy, please contact us at info@seals.lk.